1 Introduction and Purpose of This Policy
pgpc ("we", "our", or "platform") provides a reliable online casino and betting service for users in Bangladesh. Protecting your privacy is one of our core responsibilities. This privacy policy has been prepared to inform you about what types of information we collect while you use the pgpc.cam website, the purposes for which that information is used, and how we keep it secure.
This policy applies to all pgpc services, websites, and associated platforms. By using any pgpc service, you are considered to have agreed to the terms of this privacy policy. We handle your personal information with the utmost respect and care, and under no circumstances will your information be sold or transferred to third parties without your consent.
2 What Information We Collect
pgpc may collect information from you in various ways. The categories of information collected are described below:
2.1 Registration and Account Information
When you create an account with pgpc, we collect the following information:
- Full name (in Bengali or English)
- Date of birth — for age verification (users under 21 cannot register)
- Email address
- Mobile number
- Preferred payment method (bKash, Nagad, Rocket, bank account details)
- Password (stored in encrypted form; no staff member can view it)
2.2 Identity Verification Documents
As part of responsible gaming and fraud prevention, we may request additional documents to verify your identity in certain circumstances. These may include:
- Copy of National ID (NID) or passport
- Proof of ownership of the payment method
- Proof of current address
2.3 Transaction and Financial Information
A record of every deposit and withdrawal, including amount, date, and method, is stored in our system. This information is necessary for financial security and dispute resolution. The minimum deposit amount is ৳500 and the minimum withdrawal amount is ৳1,000.
2.4 Technical and Usage Information
When you use pgpc, our servers automatically record certain technical information:
- IP address and device type
- Browser type and version
- Operating system
- Time spent on the website and pages visited
- Login and logout times
- Gaming session records
3 Purposes for Using Information
pgpc uses collected information only for the following lawful purposes:
- Account management: Keeping your account active, processing transactions, and awarding bonuses.
- Security and fraud prevention: Preventing unauthorized access, fraudulent activity, and money laundering.
- Customer support: Resolving your issues and providing 24/7 live chat service.
- Responsible gaming: Analyzing user behavior to identify and intervene in potentially problematic gaming.
- Personalized experience: Recommending promotions and games based on your preferences.
- Legal compliance: Adhering to applicable laws and regulations.
- Service improvement: Enhancing the quality and functionality of the pgpc platform.
We never sell your personal information to advertisers or third-party marketers.
4 Information Storage and Security
pgpc has adopted industry-standard technical measures to ensure the security of your information. Our security framework is as follows:
4.1 Technical Safeguards
- SSL Encryption: All data transmissions are encrypted using SSL/TLS protocols.
- Password hashing: Your password is never stored directly — it is kept in encrypted form using strong hashing algorithms only.
- Firewall and intrusion detection: Our servers are protected by industry-standard firewalls and real-time intrusion detection systems.
- Regular security testing: Regular security audits are conducted on our systems.
4.2 Data Retention Period
Your information is retained for the entire period your account remains active. Even after an account is closed, we may retain certain information for a specified period to meet legal obligations. This period may generally be up to 5 years, but may vary according to the requirements of applicable law.
5 Sharing Information with Third Parties
pgpc does not sell your personal information. However, information may be shared in the following limited circumstances:
5.1 Service Partners
To operate our platform, we work with trusted technology and service partners, such as:
- Payment processors (bKash, Nagad, Rocket, banking partners)
- Game software providers (Pragmatic Play, Evolution Gaming, JILI, Spribe, PG Soft, etc.) — only information necessary to manage gaming sessions
- Cybersecurity service providers
Data agreements are in place with these partners and they may only use information for specified purposes.
5.2 Legal Obligations
We may be required to provide relevant information in response to a court order, a lawful request from a government authority, or any other legal process.
5.3 Business Changes
If there is any change in pgpc's ownership or structure (such as a merger or acquisition), user information may be transferred to the new entity. In that case, we will notify you in advance and this privacy policy will continue to apply.
6 Cookies and Tracking Technologies
Cookies and similar tracking technologies are used on the pgpc website. Cookies are small text files stored in your browser that retain your session information.
6.1 Types of Cookies We Use
- Essential cookies: These are necessary to maintain login sessions and ensure security. They cannot be disabled.
- Functionality cookies: To remember your preferences and settings (such as language selection).
- Analytics cookies: To understand site usage patterns — all data is processed anonymously.
6.2 Managing Cookies
You can delete or disable cookies from your browser settings. Keep in mind, however, that disabling essential cookies may prevent our services from functioning properly.
7 Your Rights
As a pgpc user, you have the following rights over your own information:
- Right to access information: You may request at any time to know what information we hold about you.
- Right to correct information: You may request correction of any inaccuracies in your information.
- Right to delete information: In certain circumstances you may request deletion of your information, though some data may need to be retained due to legal obligations.
- Right to restrict processing: In certain circumstances you may request that the processing of your information be restricted.
- Right to data portability: You may request your personal information in a structured, commonly used format.
- Right to object: You may object to the processing of your information for specific purposes.
To exercise these rights, contact us at [email protected]. We will process your request within 30 business days.
8 Protection of Minors
pgpc strictly prohibits providing services to anyone under the age of 21. Our platform operates for adults only (age 21+).
We verify age at the time of registration and may request additional documents in suspicious cases. If we learn that a minor has registered using false information, that account will be closed immediately and any transaction records will be retained through legal process.
If parents believe their child is using pgpc, please contact our 24/7 live chat or [email protected] immediately.
9 Policy Changes and Updates
pgpc may update this privacy policy from time to time. For any significant changes, we will:
- Post a clear notice on the website.
- Send a notification to your registered email.
- Update the "Last Updated" date at the top of the policy.
If you continue to use pgpc after a change, that will be considered as your acceptance of the new policy. If you do not agree to the new policy, you will be given the option to close your account.
10 Contact Us
For any questions, concerns, or requests regarding your information under this privacy policy, please contact us:
- Email: [email protected]
- Live Chat: Get support in English 24/7 through the live chat feature on our website.
Our privacy team is committed to resolving your request as quickly as possible and within 30 business days.