HELP CENTER
pgpc FAQ — Frequently Asked Questions
From opening an account and making a bKash deposit to claiming bonuses and safe gaming — you will find answers to all your questions in one place.
Help Center
pgpc is a trusted online casino and sports betting platform in Bangladesh. Our players ask questions every day about accounts, payments, bonuses and games. This page was created to provide accurate and detailed answers to those questions. Below you will find answers to 25 common questions across five topic-based sections. If you cannot find the answer you need, contact our 24/7 live chat support directly.
ACCOUNT
Account and Registration
To register at pgpc you need an active mobile number, a valid email address and a strong password. The registration process is simple and quick — it only takes a few minutes. Make sure to provide accurate details as identity verification may be required when you withdraw later.
No. Under pgpc's rules each person may hold only one account. If multiple accounts are created they may be suspended and the funds in them may be forfeited. If you cannot access your existing account, please contact support.
First make sure you are using the correct mobile number and password. If you have forgotten your password, use the "Forgot Password" option to reset it. If the problem persists, contact our 24/7 live chat support and you will receive assistance promptly.
Identity verification may be required before a withdrawal. You will need to submit a clear photo of your National ID (NID) or passport along with a selfie. The pgpc team generally completes verification quickly. Guidance is available at every step of the process through live chat.
To close your account, let our support team know via live chat or by emailing [email protected]. Before making the request, make sure you have withdrawn your balance. As part of responsible gaming you may also want to consider the self-exclusion option.
PAYMENTS
Deposits and Withdrawals
Deposits from bKash to pgpc are usually instant — in most cases the balance updates within a few seconds to a few minutes. Occasionally there may be a short delay due to technical issues. If a deposit is not confirmed, contact live chat with your transaction ID.
The minimum deposit amount at pgpc is ৳500 and this applies to all payment methods — bKash, Nagad, Rocket and bank transfer alike. The minimum withdrawal amount is ৳1,000. Withdrawal requests below this amount are not processed.
Withdrawals to Nagad or Rocket are usually completed within 5 to 30 minutes. The same timeframe applies to bank transfers. If more than 30 minutes pass, you can contact live chat with your withdrawal ID to check the status.
pgpc does not charge any additional fees on deposits or withdrawals. However, your mobile banking service (bKash, Nagad, Rocket) or bank may apply their own transaction charges — please check with your payment provider for details.
To deposit via bank transfer, go to the pgpc deposit page and get the designated bank account number and reference code. Use that information to make the transfer from your bank. Submitting proof of the transfer (a screenshot or receipt) through live chat speeds up verification.
GAMES
Games and How to Play
At pgpc you can bet on BPL as well as T20 events, ICC events and all international matches featuring the Bangladesh Tigers. Go to the cricket page, choose the match you want, select the market (match winner, top batsman, etc.) and set your stake. Live betting options may also be available after the match has started.
The pgpc slots section features games from multiple top providers including PG Soft, Pragmatic Play and JILI. Popular titles such as Fortune Tiger, Gates of Olympus, Fortune Gems and Aviator (Spribe) are all available to play. Fishing games, live casino and classic table games are also on offer.
RTP (Return to Player) is a game's theoretical long-term payout percentage. For example, a 96% RTP means that on average ৳96 is returned for every ৳100 wagered — but this is the average across billions of spins over the long term, not within any single session. pgpc ensures fair and transparent fair play across all games.
Yes. pgpc is a fully mobile-friendly platform. All games, cricket betting and live casino can be played through the browser on both Android and iOS devices. There is no need to download a separate app — just open your browser and play directly.
pgpc's Aster Live section offers live baccarat, roulette, blackjack and live game shows with real dealers. Table games from Evolution Gaming and Ezugi are available in Bengali or English. They give you the feel of a real casino.
Dragon of Demons is a dedicated game section at pgpc. You can access it directly from the navigation menu or the homepage. The rules of the game are explained in detail inside the game itself. It is recommended to read the in-game instructions before playing for the first time.
BONUSES
Bonuses and Promotions
New members at pgpc receive a 100% bonus on their first deposit up to ৳10,000. This means if you deposit ৳10,000 you can start playing with ৳20,000 in total. The bonus is added to your account automatically; no separate code is needed.
The wagering requirement for the welcome bonus is 10x. This means you need to place bets totalling 10 times the bonus amount before you can withdraw. For example, if you receive a ৳5,000 bonus, you become eligible to withdraw once you have placed a total of ৳50,000 in bets.
Playing regularly at pgpc automatically earns you VIP status. There are four tiers: Bronze (weekly cashback up to 0.2%), Silver (up to 0.4%), Gold (up to 0.6%) and Platinum (up to 0.8%). The more active you are, the higher the tier you will reach.
pgpc's VIP cashback is calculated based on your net losses each week. Cashback is added to your account weekly at the rate set for your VIP tier. Cashback comes directly to your balance and generally carries lower wagering requirements.
Yes, each promotion has its own validity period. The welcome bonus is usually activated immediately after the first deposit and the wagering must be completed within a set number of days. For full terms of ongoing promotions, check the pgpc promotions page or ask via live chat.
SAFETY
Safety and Responsible Gaming
Yes. pgpc uses the latest SSL encryption technology to protect all of your personal and financial information. We do not sell or transfer your data to third parties. For more details please read our privacy policy page.
pgpc strictly enforces a 21+ age policy. Only individuals aged 21 or over may register and play. Any attempt by a minor to create or use an account is against the law and such accounts will be closed immediately.
Self-exclusion means you can voluntarily disable the gaming features on your account for a set period of time. It is an important part of responsible gaming. To request self-exclusion, contact us via live chat or at [email protected].
Yes. pgpc offers deposit limit and betting limit settings as part of responsible gaming. Using this feature lets you stay in control of your spending. For more details visit the responsible gaming page or ask via live chat.
If you are experiencing signs of gaming or betting addiction, please contact pgpc's live chat support — we are ready to assist, including with self-exclusion. You can also talk to a family member or a trusted friend. For more information on responsible gaming, visit our responsible gaming page.
All games at pgpc come from reputable game providers (PG Soft, Pragmatic Play, JILI, Spribe, Evolution Gaming) who verify the integrity of their RNG (Random Number Generator) through independent audits. pgpc does not interfere with game outcomes and is committed to ensuring fair play.
Still have questions?
Contact support
Our Bengali-speaking support team is available seven days a week, 24 hours a day. Contact us today for any issue, question or feedback.
24/7 Live Chat
Click the chat button at the bottom of the site — get answers in Bengali instantly
Click the chat button at the bottom of the site — get answers in Bengali instantly
Email Support
[email protected]
[email protected]
Response Time
Instant on live chat, prompt response by email
Instant on live chat, prompt response by email